Terms and conditions

Booking terms

Rescheduling and Cancelling Policy

We get it—life happens! If you need to reschedule or cancel your appointment, we kindly ask that you follow our guidelines to make the process as smooth as possible for both you and our team.

Rescheduling means you're changing the time or date of your booking, and we’ll always do our best to accommodate you. However, if you're unable to make it at all, that’s considered a cancellation, and that makes us sad, but we totally understand!

How to Reschedule or Cancel:

You can reschedule or cancel through the same platform you booked on, using the Fresha app.

Please note:

• Phone calls, texts, WhatsApp, Facebook messages, DMs, carrier pigeons, or asking a friend to tell us are not acceptable ways to cancel or reschedule. We need everything tracked and managed through Fresha to ensure accuracy.

Cancellation Fees:

• If you cancel more than 24 hours in advance, no problem! You won’t be charged, and you can rebook for a later time on the Fresha app.

• If you cancel within 24 hours of your booking, you will be liable to pay for the full session. This policy ensures we can maintain our commitments to our team and other clients.

Why This Policy?

We are a small, independent business, and our cancellation and refund policies help us remain accessible while also ensuring our staff is paid fairly for their time and expertise. This is why we do not offer exemptions or exceptions to our refund policies.

Contact Us:

For any questions please contact us at drstretchtherapies@gmail.com

We appreciate your understanding and cooperation!

Membership Terms and Conditions

We’re thrilled to have you as a member of our community! To keep things running smoothly and to ensure you get the most out of your membership, please review the following Membership Terms and Conditions:

Minimum Commitment

Our memberships come with a 3-month minimum commitment. This ensures that you have ample time to experience the benefits of our services and make progress toward your goals. After the initial 3-month period, your membership will automatically renew on a monthly basis unless you choose to cancel.

Booking Your Sessions

All bookings must be made via the Fresha app. This helps us manage your appointments efficiently and ensures you have control over your schedule.

• You are responsible for booking your sessions before the renewal date each month.

• If you do not use your sessions or fail to book them before the renewal date, unfortunately, you will lose those sessions, and they will not carry over into the next month.

Renewal and Billing

Your membership will automatically renew every month after the initial 3-month commitment. Billing will occur on the same date each month, and it is your responsibility to ensure all your bookings are made before the renewal date to avoid losing any sessions.

Membership Cancellation

You may cancel your membership anytime after the 3-month minimum commitment. Cancellations must be made through the Fresha app.

We appreciate your understanding of these terms as they allow us to continue offering quality services to all our members!

User Obligations

As a valued client of Dr Stretch, we kindly ask you to adhere to the following responsibilities when using our services and website to ensure a positive experience for everyone involved:

1. Accurate Information

• Clients are responsible for providing complete and accurate information when booking services, including correct personal details, contact information, and any relevant health or medical information.

• It is essential to update us about any changes in your medical condition, health history, or personal circumstances that may impact your treatment.

2. Timely Arrival

• Clients must arrive 5 minutes before their session for their appointments and complete the consultation form before arrive. Arriving late will result in a shortened session.

• Please don’t arrive too earl

3. Medical Conditions and Advice

• You are required to inform us of any existing medical conditions (such as injuries, allergies, or other health concerns) prior to your session. This ensures that we can provide safe and appropriate services.

• If you are uncertain about receiving sports massage due to a medical condition, we recommend consulting with your physician before booking.